Delivery & Returns

Our warehouse remains fully operational during the COVID-19 pandemic with all necessary safety procedures in place. If you need to contact a member of the Gingerlily team, please email us (sales@gingerlily.com) stating your query and contact information and we will get back to you as soon as possible.

Please note that as the UK has now left the EU, GB VAT will not be charged to any orders for delivery to the EU. You may be contacted by the courier company to pay a local tax in your own country before being able to receive your order.

Delivery (Please allow up to 7 working days for Standard/Small delivery)
UK Mainland Standard £6.90
UK Mainland Next Working Day £9 (For orders placed before 1pm Mon-Fri only) UK Mainland Small items £3.90 (Beauty Box or Eye Mask)
Channel Islands £16.50

 

Deliveries to mainland Europe may take a little longer than usual, taking up to 10 working days.

Euro Zone 1 (DHL Express) £16.50
Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Republic of Ireland

Euro Zone 2 (DHL Express) £21.00
Austria, Denmark

Euro Zone 3 (DHL Express) £24.00
Czech Republic, Italy, Spain, Slovakia

Euro Zone 4 (DHL Express) £30.00 
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Euro Zone 5 (DHL Express) £43.50
Bulgaria, Croatia, Greece, Latvia, Lithuania, Malta, Montenegro, Romania

Euro non-EU (DHL) £45.00 
Switzerland
Includes £25 UK customs clearance charge and export duty

Euro non-EU (DHL) £66
Bosnia-Herzegovina, Iceland, Liechtenstein, Norway, Serbia
Includes £25 UK customs clearance charge and export duty

USA
Shipping to the USA will be charged at a flat rate of $40 for customers on the east coast, $60 for customers in the mid-west and central states or $80 for customers on the west coast. Please note orders placed on our UK website will be dispatched from the UK and may be subject to duty charges when delivering to addresses in the United States.

Customers in the US can shop from our US website, which has US specific sizes. All orders placed on www.us.gingerlilylondon.com will be delivered duties paid. 

International Express
Customers shipping to the United Arab Emirates, Singapore and Hong Kong will be charged £65.00 for an express shipping service. Duties and fees may be charged separately and you will be notified by the carrier if this is the case. For additional information on delivery charges and times, please call +44 (0) 2088 779905 or email sales@gingerlily.com.

Rest of world
Shipping will be charged at cost and invoiced after check-out. We will email you with a quote for your shipping which you will need to settle separately from your order. For details of delivery charges and times, please call +44 (0) 2088 779905 or email sales@gingerlily.com.

Returns
We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please return items to - Gingerlily, Velta International Ltd, Compass House, Eastways, Witham, Essex CM8 3YQ, UK. When returning goods, please obtain proof of postage as Gingerlily cannot accept responsibility for items which fail to reach us. Please note Gingerlily will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.