Delivery & Returns

Our warehouse remains fully operational during the COVID-19 pandemic with all necessary safety procedures in place. If you need to contact a member of the Gingerlily team, please email us (sales@gingerlily.co.uk) stating your query and contact information and we will get back to you as soon as possible.

We are experiencing some temporary delays with order deliveries to the EU. Please bear with us while we adjust our processes to comply with new procedures. Please note that your shopping experience may be different due to recent changes to customs updates. Please note that as the UK has now left the EU, GB VAT will not be charged to any orders for delivery to the EU. You may be contacted by the courier company to pay a local tax in your own country before being able to receive your order.

Delivery
UK Mainland
UK Mainland Standard £6.90 - Free delivery for orders over £150
UK Mainland Next Working Day £9 (For orders placed before 1pm Mon-Fri only)

UK Mainland Small items £3.90 (Beauty Box or Eye Mask)

(Please allow up to 7 working days for Standard/Small delivery)

Channel Islands (1-2 day) £16.50
Republic of Ireland or Northern Ireland
Ireland (DPD Classic) £16.50

Euro Zone 1 (DPD Classic) £16.50
Belgium, France, Germany, Luxembourg, Monaco, Netherlands

Euro Zone 2 (DPD Classic) £21.00
Austria, Denmark

Euro Zone 3 (DPD Classic) £24.00
Czech Republic, Italy, Spain, Slovakia

Euro Zone 4 (DPD Classic) £30.00 
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Euro Zone 5 (DPD Classic) £43.50
Bulgaria, Croatia, Greece, Latvia, Lithuania, Malta, Montenegro, Romania

Euro non-EU (DPD) £45.00 
Switzerland
Includes £25 UK customs clearance charge and export duty

Euro non-EU (DPD) £66
Bosnia-Herzegovina, Iceland, Liechtenstein, Norway, Serbia
Includes £25 UK customs clearance charge and export duty

USA
Shipping to the USA will be charged at a flat rate of $40 for customers on the east coast, $60 for customers in the mid-west and central states or $80 for customers on the west coast.
Orders will be shipped from the United Kingdom and delivered duties paid.
Rest of world
Shipping will be charged at cost. For details of delivery charges and times, please call +44 (0) 2088 779905 or email sales@gingerlily.co.uk
Returns
We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please return items to - Gingerlily, Velta International Ltd, Compass House, Witham, Essex CM8 3YQ, UK. When returning goods, please obtain proof of postage as Gingerlily cannot accept responsibility for items which fail to reach us. Please note Gingerlily will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.